FAQs
Frequently Asked Questions
Have Questions?
Have Questions?
We're Here for Every Parent.
Find answers about our baby and kids essentials, product safety, shipping, returns, payments, and everything you need to know before shopping with KinglyKids.
payment
5 Questions
We accept UPI, credit cards, debit cards, net banking, wallets, and Cash on Delivery where available.
Yes. All online transactions are processed through secure and encrypted payment gateways.
Yes, Cash on Delivery is available for selected locations across India.
Yes. Once your payment is successful, you will receive an order confirmation via email or SMS.
If your payment fails but the amount is deducted, please contact our support team. Refunds are processed according to your bank’s timeline.
returns
5 Questions
Yes. Eligible products can be returned within the specified return window, subject to our return policy.
Yes. Size exchanges are available for eligible products, subject to stock availability.
Refunds are usually processed within 5–7 business days after the returned product passes inspection.
Products that are used, damaged, or missing original tags and packaging may not qualify for returns.
Simply contact our customer support with your order details, and our team will guide you through the return or exchange process.
shipping
5 Questions
Orders are generally delivered within 3–7 business days depending on your location.
Yes. VELUXE ships to most locations across India through trusted logistics partners.
Once your order is shipped, you will receive a tracking link via email or SMS.
Shipping charges, if applicable, are displayed during checkout before payment.
You can request an address change before your order is dispatched by contacting our customer support.
shop
5 Questions
VELUXE offers premium polo t-shirts and luxury lowers crafted with high-quality fabrics, modern fits, and timeless designs.
Use our detailed size guide available on every product page to select the perfect fit before placing your order.
Yes. Every VELUXE garment is made using carefully selected premium fabrics for superior comfort, durability, and style.
Yes. You can shop online or visit our flagship store at UB City, Bengaluru, to explore the latest collection.
We regularly introduce new premium styles and seasonal collections throughout the year.